Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I feel this is just a cash grab for Stub Hub. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. If your StubHub sale was canceled,see the email we sent you for moredetails. Combined with viagogo, we now span 90+ countries around the world. Do I have any reasonable like to stand on? The seller made a typo on the listing. Receive a coupon for 120 percent of your original purchase*. All in, $1300 charged to my bank account for their mistakes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Requested password reset. However, where they drop the ball is the follow through. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Yes We purchased tickets on December 29, 2022 for the Broadway show Six. MAB, they definitely charged him that. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Help us improve this article with your feedback. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub contacted me and told me I needed to get scan reports from the . Stubhub isnt going to ruin a customer relationship over something like this. As a musical artist, I would never want to be involved with them. Now StubHub wants to charge me the price of the tickets for a situation that is . Cookie Notice Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. After the switch, you will enter the email address you use to access the community in order to reset your password. Doesn't matter that the sales happened close together. The agent was not able to help me with a password reset. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Cookie Notice There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. That was my first and last sale. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This department has no phone nor email? All Rights Reserved. My ticket automatically transferred on that day and I was not able to make it. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Did you find it helpful? Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . For more information about reviews on ConsumerAffairs.com please visit our During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. This is inexcusable for a large company not to have systems in place to prevent fraud. StubHub: $128 - $155. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Will it go to collections? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Go to 'My tickets' then Orders in each one to see if you bought tickets. Everything you could want out of a customer service rep. Check out the table below to see the best alternatives to StubHub. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I have hockey season seats and sometimes list tickets. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. They did within a few hours. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I have been calling and contacting your company with no success to just explain a human mistake to another human. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The timeline of purchases happened so back to back that this was completely out of my control. This failed too. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Was this answer helpful? To them, comparable means not even close! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. We value your privacy. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. With only these four steps, your refund request is faxed. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. You will enter your community username and new password and done! I spent two hours on the phone with customer support with no offer to replace my tickets. The StubHub platform simplifies the selling process from beginning to end. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. DoNotPay records the details of your purchase to boost your chances of winning the refund. They gave me the address of their corporate office. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For more information, please see our StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Portugal. Hurry up and access DoNotPay from any web browser to check out everything we offer. Removed the Apple ID. The cancelled ticket resulted in a charge of $680. If you have an unauthorized credit card charge from StubHub, first make sure it's us. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. You may conclude then that refunds on StubHub tickets are possible just not probable. The agent had to escalate. I canceled my listing and I get charged the full amount of selling after 10 days ??? Enjoy reading our tips and recommendations. Spent hours getting this sorted on three different calls. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Help us improve this article with your feedback. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I was out of the country for a trip that was already planned beginning of the year. Check out the table below to see the best alternatives to StubHub. Theyre now telling me i will be charged 100% of the ticket price! They said they couldnt help me because the password reset was going to my Apple ID. and take advantage of this neat service whenever you need it. An email might never be responded to, and the same goes for phone calls. What?!?! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I sent tickets to the user name & email address provided by StubHub. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Use of this website signifies your agreement to our. Are You Having Trouble Getting in Touch With StubHub? Unsubscribe easily. Sign up to receive our free weekly newsletter. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Under their sellers policy, section 3. All Rights Reserved. We never received our tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? At this point I feel Im in trouble. Did you find it helpful? We aim to provide readers with the most up-to-date information available about today's consumer products and services. The tickets were to be sent to [] So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We do still love going to events and want buying tickets online to be easy and safe. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Did you find it helpful? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. You state every phone call is recorded for quality. and our Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. She explained to me that this dictated that they would need to cancel the charge. I never received notification and Stubhub wanted to charge me $282. Lesson learned. This means that out of my $495 sale, I only get $145 back. Check your multitude of notes! Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Get buying tips about Ticket Websites delivered to your inbox. The tickets were exactly what I advertised them as. Sorry but that's how it is. *I paid over $*** for these two tickets. Do NOT use stubhub. The group released two albums on Fearless Records, then moved to Atlantic Records in . told me to repost them on StubHub. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Unsubscribe at any time. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. That simply means the tickets were not used. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Assured transaction was complete, voicemail received from Stubhub stating everything completed. Please do not send original documents as we cannot take responsibility for them. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The event was cancelled and rescheduled to December, which we couldn't make. I spent almost $1600 on tickets. All this is described in their TOCs. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Sellers can cancel most unfulfilled sales at a cost. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Privacy Policy. Ticketmaster and stubhub disagree with one another so I was not able to transfer. New comments cannot be posted and votes cannot be cast. How do I know I can trust these reviews about StubHub? This all happened within an hour after the person bought them. As others have replied, you don't have any grounds to dispute the fee. To do so they can charge a penalty of up to 100% of the sale price. Lindsay is the author of this solution article. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Poor customer service is the biggest pet peeve to DoNotPay. Am I going to be charged? It was grayed out. I posted my other listing, and waited for them to sell. Check the emails. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Is there a way out of this. No notifications went to Apple ID. I asked them to help me transfer my tickets since I want to sell them. The company prides itself on being a Fan-to-Fan service. Answer (1 of 5): Yes you can. Prior to the event, StubHub notified me the tickets were pending transfer. I spoke to them and they said nothing they can do. We were on the 50 yard line and offered 10 yard line. Very difficult to believe. Call toll-free from the U.S. or Canada, or chat online with support. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub is an eBay company that began selling and reselling event tickets in 2000. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . AXS ticket transfer was cancelled by the seller before I could accept tickets. We value your privacy. that's more than 100% of the listing. Be the first one to find this review helpful. 05-07-2021 07:39 PM 0 Reply I have an $800 ticket tied up and I cant access my account. The seller would net $85.". The company does have something they term FanProtect Guarantee in its User Agreement. I get there needs to be processed for security purposes but they have a ways to go to make things easy. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Danielle is the author of this solution article. For barcode delivery, some payment will come within 24 h. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Use of this website signifies your agreement to our. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. From everything weve seen, the StubHub customer support is quite thin, to say the least. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide.
Steve Harvey Boxing Record,
Articles S