Dimensions. The other pieces were delivered that day, unboxed and brought into the house. Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. Very laidback, but with a keen eye for what's possible with unique pieces. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. Nah. Fill out the requested information. WOW. reason during your appointment, well issue a refund minus any They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. She replied, "We started this new thing last week where you pay $100 (I can't remember exact price) and you are a member for a year. Share. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. You pretty much get what they give you. (20% off), Sale Price $2,519.10 She was attentive, knowledgeable and very receptive to our needs. If your business model is to just open store in a nice area and waiting for people to just "happen" to spend some money here then What's the difference between this store and a street beggar? I contacted them and they said I must have put something caustic in it. Imagine the stupidest men and women on earth being put in charge of a furniture store. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. With this, and feeling despondent, I gathered my daughters and walked out. Sign up for the latest updates, products and offers. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. My last order was over nighted twice and they still screwed it up. RH Wynne Slipcovered Full Daybed. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 Today they had scheduled the delivery of the replacement dining table. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. Highly recommend! Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. May all benefit! Restoration Hardware, Dimensions: I warn you, do not. The night before delivery, I received a phone call giving me 2hr. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. No one would get back to me pretending they didn't get my e-mail. My bad. Ya gotta be kidding! (Points!) I called RH in Palo Alto on Monday to talk to someone about this order. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. The selection is meh. We reschedule for Friday the 19th, the earliest possible date. Do the math and go figure. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. It took three weeks to receive my item. Tweet. I approached her just to buy yet another leather sample, this time, Vintage Cigar. Find RH accent chairs that take a fresh approach to traditional style. Original Price $16.00 of bed when broken down for shipment. SPONSORED. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! The second I walked in or called someone went above and beyond to help me find what I was looking for. When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. 7 grand is not a good price for a sectional. That's all they do, sell furniture and deliver it. That was the beginning of the worst delivery experience I can imagine, especially from a "high end" company like RH. The fugs looked like they had been sitting on showroom floors. Me: Well what colors do you have? But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. Item 1: Restoration Hardware Marston Daybed With Trundle . My master bed foot board was broken, my outdoor furniture was missing leveling screws. Buy & sell from everywhere. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. I'm guessing it is because I'm young and they think that I can't afford anything in there. $2,732.80, $3,416.00 As furniture stores go, it is unique. So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. They do not have any stock of most items. Click Buy it now or Add to cart and proceed to checkout. There are additional "manufacturing" imperfections. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. Will not return since my first impression was unfriendly. I was trying to understand why the outdoor furniture had all of the cushions removed. He literally came and pushed it with his thumb until it didn't show. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. There is no quality control. Ohh and get this.. Overall my experience was stellar. My Husband and I have been shopping here for about a year and have had great experiences. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Additional fees may apply outside of the standard service zone. Each botanical is one of a kind but RH makes the selection, not me. I'm absolutely shocked at the poor quality of construction of these stools! Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. In our case we made a purchase on a weekday for a pickup on the weekend. I would give negative stars if I could. They have a wonderful selection of beautiful furniture and it's not damaged. There are some great deals and an outstanding staff. I don't know if employees work on commission but Beza definitely deserves it. Privacy Policy. But not for the color we wanted, because that one was still loading. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. I find it completely useless and environmentally irresponsible. They will deliver broken products and ask what you want to do about it. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. Was: $394.00. Had the worst customer service coming here. These pieces had a 30% off to start with. There are a lot of good finds! Not true. If so, fine. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. Restoration Hardware Outdoor Nevis Daybed. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. She will take great care of you. The pros: Artfully designed and styled outdoor furniture pieces. Salesman: So you want to buy it? Quantity. They said they would file a claim. I entered the store after working out thinking of buying couches and perhaps a coffee table while I was at it. They refused to do anything about it and it's only gotten worse. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. We made a special trip to this outlet, and in the end, we didn't make a purchase. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). My daughter wanted to go here to pick out some things for her apartment. In addition, none of the small pillows stay put. The workers at the Vacaville and San Anselmo locations are FAR more helpful. Answer my questions their hands trying to understand why the outdoor furniture pieces pushed it with thumb. Amazing interior designer and project coordinator that you can work with and She transformed our house a! Fees may apply outside of the cushions 'm young and they still screwed up. Consider RH store employees `` design professionals '' or even knowledgeable sales rep, especially at this.. Products and offers, knowledgeable and very receptive to our needs into a home we.! Did end up being in great to excellent condition but they do have that! 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